Shipping Policy

Effective Date: January 3, 2025

At primerap, operated by Community Alliance Inc, we make every effort to ensure that your footwear purchases reach you quickly, affordably, and in excellent condition. This Shipping Policy details our order processing times, shipping methods, applicable fees, and what to expect if an issue arises. By placing an order through our website, you acknowledge and agree to the terms described below.

1. General Overview

  • Brand Name: primerap
  • Company Name: Community Alliance Inc
  • Contact Information: [email protected]
  • Address: 4001 Leavenworth St, Omaha, NE, 68105, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

We are a leading footwear reseller dedicated to providing a smooth and transparent shipping experience for our U.S.-based customers.

2. Order Processing Times

  1. Order Confirmation & Verification:
    • Once your order is placed, you will receive a confirmation email. If there are any issues with payment or stock availability, we will contact you promptly to clarify or make adjustments.
  2. Processing Window:
    • Orders typically enter our fulfillment process within 2-4 business days, Monday to Friday, 9:00 AM – 5:00 PM. Orders submitted after business hours or on weekends begin processing the next available business day.
  3. Potential Delays:
    • Periods of high volume (such as holiday seasons or major promotions) may slightly extend processing times. Operational or unforeseen circumstances (e.g., weather disruptions) can also lead to delays, though we strive to inform customers whenever possible.

3. Shipping Methods & Carriers

  1. Approved Carriers:
    • We utilize FedEx, UPS, and USPS for deliveries within the United States. The choice of carrier depends on variables like package weight, dimensions, and destination.
  2. Service Area:
    • primerap ships only within the United States. We do not currently support international shipping, including U.S. territories or APO/FPO addresses.
  3. Estimated Shipping Times:
    • Once your package leaves our facility, it typically takes 7 to 15 business days (Monday to Friday) for standard delivery. Actual timelines may vary due to geographical location, carrier capacity, or external factors beyond our control.

4. Shipping Costs & Fees

  1. Free Shipping:
    • Orders with a subtotal of $199 or more qualify for free standard shipping.
  2. Flat-Rate Shipping:
    • Orders under $199 incur a $7.99 shipping fee. This fee covers standard shipping via one of our approved carriers.
  3. Tax:
    • A 5% tax is applied to all orders at checkout, calculated on the merchandise total plus any handling fees where applicable.
  4. Handling Charges:
    • We do not typically charge additional handling fees beyond the flat rate or free shipping threshold. However, if a specific product or special request results in extra handling requirements, any such charges will be disclosed at checkout before you finalize payment.

5. Tracking Your Order

  1. Tracking Number Issuance:
    • Once your package ships, you’ll receive a shipping confirmation email containing a unique tracking number.
  2. Real-Time Updates:
    • Enter this tracking number on the corresponding carrier’s website for live delivery status and estimated arrival dates. Most carriers update tracking information within 24 hours of pickup.
  3. Troubleshooting:
    • If you have trouble accessing tracking details or notice a prolonged delay with no updates, please contact us at [email protected] for assistance.

6. Delivery Problems & Issues

  1. Incorrect Address Submissions:
    • It is your responsibility to provide an accurate, deliverable shipping address. We cannot guarantee redirection once a package is en route, and fees may apply if a carrier charges us for address corrections.
  2. Failed Delivery Attempts:
    • Carriers may attempt delivery multiple times. If a shipment is returned to our facility as undeliverable, we will contact you to determine the best course of action. Additional shipping charges may be required to resend the order.
  3. Signature Requirements (If Any):
    • We generally do not require signatures for deliveries unless specified by the customer or deemed necessary for high-value orders. Should a signature be needed, the carrier’s note on your tracking status will explain the next steps.

7. Damaged or Lost Items

  1. Damaged on Arrival:
    • If your order arrives with noticeable damage to the outer packaging or footwear, please take photographs of both the shipping box and the items and contact us within 2 business days. This documentation helps us file a claim with the carrier and expedite a resolution (replacement or refund).
  2. Lost in Transit:
    • If your tracking information shows the order as “delivered” but you can’t locate the package, check with neighbors or building management first. If the item remains missing, email us at [email protected]. We will investigate and, if necessary, file a carrier claim on your behalf.
  3. Timeframe for Reporting Issues:
    • We recommend notifying us of any lost or damaged shipments within 7 days of the delivery date so we can promptly address and resolve the matter.

8. Returns & Exchanges

  1. Return Window:
    • If you’re not satisfied with your purchase, please refer to our Returns & Exchanges Policy for guidance on initiating a return.
  2. Defective or Wrong Item:
    • We strive to maintain the highest quality standards. If you receive an incorrect style, size, or a defective product, reach out immediately. We will offer a replacement or refund once we verify the issue.
  3. Shipping Costs for Returns:
    • In cases of genuine error or product defect on our part, primerap typically covers return shipping. For other returns or exchanges, you may be responsible for associated shipping costs.

9. Additional Handling Charges

Although standard shipping rates and free shipping thresholds apply to most orders, the following conditions may incur additional handling charges:

  • Oversized or Special Packaging: Certain high-end or bulky footwear releases may require specialized packaging or protective materials.
  • Expedited Requests: If you request expedited shipping (when offered), extra fees apply based on the carrier’s rate for faster delivery.
  • Address Corrections After Shipment: If the carrier allows address modifications mid-transit, any fees imposed by the carrier are your responsibility.

10. Contact Us

For questions regarding this Shipping Policy, feel free to reach out:

We operate Monday to Friday, 9:00 AM – 5:00 PM (CST), excluding federal holidays. Our customer support team strives to reply within 1-2 business days.

Thank You for Choosing primerap
We appreciate your trust in Community Alliance Inc’s commitment to delivering top-quality footwear and a seamless shipping experience. By adhering to the guidelines outlined in this Shipping Policy, we aim to ensure that every pair of shoes you receive arrives on time and in pristine condition. Your satisfaction remains our foremost priority, and we look forward to serving your footwear needs again soon.