Refund and Returns Policy

Effective Date: January 3, 2025

We at primerap, operated by Community Alliance Inc, are committed to ensuring that every customer enjoys a satisfying experience when purchasing footwear from our collection. This Refund and Returns Policy outlines the circumstances under which you may return products, the process for obtaining refunds, and other important details related to our after-sales support. By placing an order on our platform, you acknowledge that you have read, understood, and agree to abide by the terms described below.

1. Overview

  • Brand Name: primerap
  • Company Name: Community Alliance Inc
  • Address: 4001 Leavenworth St, Omaha, NE, 68105, United States
  • Email: [email protected]
  • Return Window: 30 days from date of delivery
  • Refund Processing Time: 2–5 days once a return is approved and processed

As a leading footwear reseller, primerap values transparency, fairness, and efficiency. Whether you are returning an item that arrived defective or simply changed your mind, our goal is to make the process as straightforward as possible.

2. Return Eligibility

  1. Time Limit:

    • You have 30 days from the date of delivery to request a return. Beyond this timeframe, we may not be able to accommodate return requests.

  2. Condition Requirements:

    • Items must be unworn, unused, and in the same condition as received. Please keep original tags, shoeboxes, and any protective wrapping intact.
    • Returned footwear that shows visible wear, stains, odors, or other signs of use may result in a reduced refund or rejection of the return.

  3. Proof of Purchase:

    • A valid order confirmation or receipt is necessary to initiate the return process. This allows us to verify your purchase and expedite the evaluation of returned items.

3. How to Initiate a Return

  1. Contact Our Support Team:

    • Email [email protected] with your order number, the specific items you wish to return, and a brief explanation of the reason for return.
    • Our customer support will provide you with a Return Merchandise Authorization (RMA) number or similar tracking reference. Please note that returns without proper authorization may be delayed or refused.

  2. Packaging and Shipment:

    • Pack the footwear securely in its original box (if available), and place that box in a well-padded shipping container. This ensures the shoes and packaging arrive in good condition.
    • Affix any return labels or instructions provided by our support team. The customer is generally responsible for return shipping costs unless otherwise stated (e.g., for defective items or shipping errors).

  3. Return Confirmation:

    • Once shipped, please email us the tracking information. This helps us monitor the package and streamline the inspection process upon arrival.

4. Damaged, Defective, or Lost Items

  1. Damaged on Arrival:

    • If your footwear arrives with damage or defects, contact us within 7 days of delivery. Provide clear photographs of the shipping box, the shoes, and any visible defects. Prompt notification assists us in resolving issues quickly, potentially including a replacement, exchange, or refund.

  2. Lost Shipments:

    • If the carrier’s tracking shows that your order was delivered but you have not received it, please check with neighbors or property management first. If the package remains unlocated, email us at [email protected]. We will investigate the matter with the carrier and, if confirmed lost, work with you on a suitable resolution.

  3. Manufacturing Defects:

    • Should you discover a defect tied to manufacturing flaws or poor workmanship (e.g., loose stitching, mismatched soles), notify our team. Depending on inventory availability, we may offer a replacement of the same style or process a full refund if that style is out of stock.

5. Refund Processing

  1. Inspection Period:

    • Once received, your returned item(s) will undergo a thorough inspection. This typically takes 1–3 business days. We evaluate whether products are in acceptable condition and match the reason for return.

  2. Refund Approval and Timeline:

    • If approved, the refund will be processed within 2–5 days. Please note that while we initiate the refund immediately, your financial institution may require additional time to reflect the credit in your account.

  3. Refund Method:

    • Refunds are issued via the original payment method. In cases where that method is no longer available or valid, our customer support will coordinate an alternative solution.

  4. Partial or Denied Refunds:

    • If returned footwear is found to be used, damaged through improper handling, or missing essential packaging, we reserve the right to grant a partial refund or deny the return. We will notify you in such cases.

6. Exchanges and Store Credit

  1. Item Exchanges:

    • If you wish to exchange for a different size or style, please indicate this in your initial email to our support team. Exchanges are subject to stock availability. If unavailable, we may issue a refund or provide store credit upon your request.

  2. Store Credit:

    • In scenarios where a product exchange is not feasible, you can opt for store credit. This credit will be applied to your account for use in a future purchase.

  3. Shipping for Exchanges:

    • For approved exchanges, you may bear responsibility for return shipping unless the exchange is due to a mistake on our part or a product defect. If it is our error, we will cover shipping both ways, as directed by our support team.

7. Limitations & Special Considerations

  1. Promotional Items and Discounts:

    • Items purchased during special promotions, sales, or with discount codes may be subject to additional return stipulations. Refer to the specific promotional terms or inquire with our team for clarity.

  2. Clearance or Final Sale Items:

    • Certain footwear sold as “clearance” or “final sale” may be ineligible for returns unless they arrive defective. If you are uncertain about eligibility, please contact us before completing your purchase.

  3. Bulk Orders or Customized Products:

    • Orders with exceptionally large quantities or custom attributes (e.g., specialized sizing or limited-edition customization) may carry unique return requirements that our support team will discuss with you at the time of purchase.

8. Additional Support and Contact Information

If you have further questions about our Refund and Returns Policy or need guidance on preparing your footwear for shipment, please reach out to us at:

Our customer support team is available to assist, Monday through Friday, between 9:00 AM and 5:00 PM (CST). We aim to respond to all inquiries within 1–2 business days.

Thank You for Choosing primerap

We appreciate your trust in Community Alliance Inc and primerap. Every return or exchange is an opportunity for us to learn and enhance our services. Whether you’re unsatisfied with a purchase, received a flawed item, or just made the wrong size choice, we are committed to working with you toward a smooth resolution. Our mission is to ensure that every customer enjoys an exceptional experience from the moment they place an order until they step out in their new footwear.