Payment Methods

At primerap, operated by Community Alliance Inc, we strive to make your online shopping experience seamless and secure. Below is an overview of the payment methods we currently support and important details you should know when completing a purchase through https://primerap.com.

1. Accepted Payment Methods

  1. PayPal

    • Overview: PayPal is a widely recognized digital payment platform that allows you to link your bank account or credit/debit card for quick transactions.
    • Guest Checkout: Even if you don’t have a PayPal account, you can select “Pay with Debit or Credit Card” during checkout, and PayPal will process your transaction securely without requiring account registration.
    • Currency & Fees: We process all orders in U.S. dollars (USD). PayPal may charge currency conversion fees if you’re paying from a non-USD account.

  2. Stripe

    • Overview: Stripe is a reputable payment gateway that supports major credit and debit cards (e.g., Visa, MasterCard, American Express, Discover).
    • PCI Compliance: Stripe’s robust security protocols and PCI-DSS compliance ensure your payment information remains encrypted and safe during transaction processing.
    • Card Types: Most standard international and U.S.-based credit or debit cards are accepted via Stripe.

2. Payment Security

  1. SSL Encryption:

    • We protect all payment and personal information through Secure Socket Layer (SSL) encryption, ensuring that your sensitive data remains confidential while in transit to our servers.

  2. No Permanent Storage of Financial Data:

    • We do not retain your full credit card details on our internal systems. Your payment information is securely processed by PayPal or Stripe, both of which adhere to industry-leading data protection standards.

  3. Fraud Prevention Checks:

    • To protect both you and primerap, orders may be subject to fraud detection. If further verification is required, our team may contact you for additional details before fulfilling your order.

3. Order Confirmation

  • Immediate Acknowledgment: Once your payment is successfully processed, you will receive an email confirming your order. This email includes your order number, the items purchased, and the total amount charged.
  • Failed or Pending Transactions: If the transaction is declined or flagged by PayPal or Stripe, we will notify you by email and provide instructions on how to resolve the issue (e.g., updating your payment method, verifying card details, or contacting your bank).

4. Refunds & Cancellations

  1. Refund Process:

    • If you are entitled to a refund (e.g., due to an approved return or cancellation), we will process it using the same payment method originally used. The time for funds to appear in your account may vary based on PayPal or Stripe’s policies.

  2. Cancellations:

    • For orders canceled before shipment, your payment will be refunded in full to your original payment method. Please see our Cancellation Policy for complete details.

  3. Processing Timelines:

    • Approved refunds usually take 2–5 business days to appear on your statement, but your bank or card issuer may take additional time to finalize the transaction.

5. Taxes & Other Charges

  • Sales Tax: If applicable, sales tax will be calculated and displayed at checkout.
  • Additional Fees: primerap does not charge any extra fees beyond those stated during checkout. However, PayPal or Stripe may impose currency conversion or international transaction fees if you use a payment source outside the U.S.

6. Contact Us

If you have questions or concerns regarding payment methods, security, or any aspect of your order, please reach out:

  • Email: [email protected]
  • Phone: (402)341-5128
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)

We’re here to ensure you have a smooth and confident shopping experience at primerap. Your trust in our footwear products and our processes is very important to us. If you need more information or assistance at any stage of checkout, our support team will be delighted to help.