Frequently Asked Questions (FAQs)

Below is a compilation of common questions and answers to help you navigate your experience with primerap, a leading footwear and apparel reseller operated by Community Alliance Inc. Should you need additional information beyond what’s provided, feel free to reach out to us at [email protected].

1. What products does primerap sell?

Answer:
While our focus is on footwear, we also specialize in hoodies and embroidered shirts. We aim to offer high-quality items that combine style, comfort, and durability.

2. Where are you located?

Answer:
We are headquartered at 4001 Leavenworth St, Omaha, NE, 68105, United States. Our primary operations and customer support are conducted online via https://primerap.com.

3. Do you ship internationally?

Answer:
At this time, we only ship within the US. If you’re based elsewhere, stay tuned for updates or contact us to see if special arrangements might be possible in the future.

4. How long does shipping usually take?

Answer:
Our standard processing time is typically 2–4 business days, Monday through Friday, 9:00 AM–5:00 PM (CST). Once shipped, delivery generally takes 7–15 business days via FedEx, UPS, or USPS, depending on your location. For more detailed information, visit our Shipping Policy or email us at [email protected].

5. What payment methods do you accept?

Answer:
We currently accept PayPal and Stripe. Both options use cutting-edge encryption to ensure your payment details remain secure. For more specifics, please refer to our Payment Methods section.

6. Can I cancel my order after placing it?

Answer:
Yes. If your order has not yet shipped, you may request a cancellation. Simply email [email protected] or call us at (402)341-5128 with your order details. If the order has already been processed or shipped, it may no longer be eligible for cancellation. See our Cancellation Policy for more information.

7. What is your returns and refunds process?

Answer:
We want you to be fully satisfied with your purchase. If you need to return an item, please consult our Returns & Refunds Policy. We generally allow returns within a specified timeframe (e.g., 30 days) and process refunds to the original payment method within 2–5 business days after receiving and inspecting the returned product.

8. What should I do if my product arrives damaged or is lost in transit?

Answer:
Please contact us immediately at [email protected]. Provide your order number, photos of the damaged item (if applicable), and any relevant details. We’ll work with the carrier to investigate lost shipments or address damages and, if necessary, arrange a replacement or refund.

9. How do you protect my personal information?

Answer:
We employ SSL encryption and partner with trusted payment gateways to secure transactions. Additionally, we never store complete credit card details on our servers. For a thorough explanation of our data handling, please read our Privacy Policy.

10. Do you retain my payment information?

Answer:
No. We do not store full credit card details after a transaction is completed. PayPal and Stripe—our payment partners—handle all financial data securely.

11. How do I file a DMCA notice if I believe my work is being infringed?

Answer:
If you suspect content on our website infringes your copyright, please review our DMCA Policy for instructions. You can submit a DMCA notice to [email protected] with “DMCA Notice” in the subject line and include the required details outlined in that policy.

12. How can I contact customer support?

Answer:
We aim to respond to all inquiries within 1–2 business days. You can reach our support team via:

13. Where can I find more information about your policies?

Answer:
We provide detailed policies on our website, covering Shipping, Cancellations, Returns & Refunds, Payment Methods, Privacy, and DMCA. If you have any specific questions not addressed in these documents, feel free to email or call us.

Need Additional Help?
If your question isn’t answered here, reach out to us at [email protected]. We appreciate your interest in primerap and look forward to helping you find the perfect hoodies, embroidered shirts, and footwear for your style.