Cancellation Policy

At primerap, operated by Community Alliance Inc, we strive to offer a seamless and positive experience to every customer shopping for our hoodies, embroidered shirts, and other apparel. We understand that sometimes an order needs to be canceled, and this policy details the process and criteria for canceling an order before it ships.

1. General Overview

  • Brand Name: primerap
  • Company Name: Community Alliance Inc
  • Address: 4001 Leavenworth St, Omaha, NE, 68105, United States
  • Email: [email protected]
  • Phone: (402)341-5128

By placing an order through primerap, you acknowledge and agree to the terms stated in this Cancellation Policy. If you have any questions, please reach out to our customer support team.

2. When You Can Cancel

  1. Before Processing:

    • You may request a cancellation any time before your order has entered our fulfillment process. We typically begin processing orders within 1–2 business days.
    • To request cancellation, please email [email protected] with your order number and “Cancellation Request” in the subject line.

  2. During Processing:

    • If we have already begun verifying payment, packaging, or preparing shipping labels, cancellation cannot be guaranteed. We will do our best to halt the order, but once it reaches a certain stage in our workflow, it may be non-cancelable.

  3. After Shipment:

    • Orders that have already shipped are no longer eligible for cancellation. You may refer to our Returns & Refunds Policy for instructions on returning an item once it arrives.

3. Cancellation Procedure

  1. Submitting a Request:

    • Email or call us immediately at (402)341-5128 to ensure a timely response. Include your order number, full name, and reason for cancellation.
    • Requests submitted outside of our regular business hours (Monday–Friday, 9:00 AM–5:00 PM CST) may be processed the following business day.

  2. Order Status Confirmation:

    • Once we receive your request, our support team will determine if your order is still eligible for cancellation. We will respond via email or phone to confirm whether the cancellation is possible.

  3. Approved Cancellations:

    • If your cancellation request is approved, we will void the order and refund any charges using your original payment method. Depending on your bank or payment provider, it may take 2–5 business days for the refund to appear in your account.

4. Partial Cancellations

  1. Multiple Items:

    • If you ordered multiple items and only wish to cancel part of the order, please specify which items you want canceled in your request. Partial cancellations adhere to the same guidelines as full cancellations.

  2. Inventory Limitations:

    • If an item is out of stock or otherwise unavailable, we may automatically cancel that portion of your order. We will notify you via email and provide a refund for the canceled product(s).

5. Fees and Charges

  1. Cancellation Fees:

    • primerap does not typically charge a cancellation fee if the request is received before an order has shipped. However, once an order has been processed for shipment, you may incur return shipping fees or other costs under our standard returns process.

  2. Refund Timeline:

    • For approved cancellations, you should see the refund credited to your account within 2–5 business days, though your financial institution may require additional time to finalize the transaction.

6. Exceptions and Limitations

  1. Custom or Personalized Orders:

    • Orders for customized items (e.g., embroidered apparel with personalized text) are often non-cancelable once production has begun. If you request a cancellation for such an item, we will confirm whether the manufacturing process is already in progress.

  2. Excessive Cancellations:

    • We reserve the right to refuse service or future orders if a customer repeatedly submits cancellation requests, particularly if the items are already processed or shipped.

7. Additional Support

If you have questions regarding this Cancellation Policy, or if you encounter any difficulties during the cancellation process, please get in touch with our customer service team:

  • Email: [email protected]
  • Phone: (402)341-5128
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)

We aim to respond to all inquiries within 1–2 business days. Your satisfaction is important to us, and we are committed to working with you to ensure a smooth and transparent cancellation experience.

Thank You for Choosing primerap

We appreciate your support of Community Alliance Inc and our commitment to providing fashionable hoodies, embroidered shirts, and a customer-friendly shopping experience. Should your plans change, this policy is designed to offer clarity and fairness. If you have further questions or concerns, our team is here to help!